Frequently Asked Questions (FAQs)
OCRA

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  1. What if my Driver Improvement certificate has the wrong course intent marked?

    You must contact the Driver Improvement Clinic where you took the course.

  2. How do I know if I am eligible to use the online process to complete DDS requirement?

    Instructions and a PIN number will print on your certificate. If your certificate printed without this information, you will need to either mail your certificate to DDS or submit it in person to one of our Customer Services Centers.

  3. What do I need to do if my information on my certificate needs to be corrected?

    You must contact the Driver Improvement Clinic where you took the course.

  4. What does the Course Intent mean on my Driver Improvement certificate?

    Insurance Reduction: Can be submitted to an insurance company for possible reduction in insurance premiums. DDS will not accept a certificate with this course intent for driver’s license purposes.

    Reinstatement:  To reinstate a suspended driver’s license that requires a Driver Improvement certificate. Certificate must be marked with this specific course intent in order for the online validation process to apply the certificate toward reinstatement.

    Points Reduction: If eligible, POINTS WILL BE REDUCED IMMEDIATELY FROM THE CUSTOMER’S DRIVING RECORD when the customer validates the certificate through the DDS Online Services portal.

    Other: To be used for court purposes and/or any driver’s license purposes.  For DDS use, customers must either mail their certificate to DDS or submit it in person to one of our Customer Services Centers and specify what the certificate should be applied to on their driving record.

  5. What is OCRA?

    OCRA is an acronym for Online Certification Reporting Application. It is a web-based program developed by the Department of Driver Services (DDS) to standardize Driver Training, DUI Risk Reduction, and Driver Improvement certificates and update students' driving records. 

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