Department of Driver Services (DDS) Continues Customer Service, Cost Saving Initiative



DUI/ Risk Reduction and Driver Improvement Students, Instructors Benefit
Georgia Department of Driver Services (DDS) is finalizing Phase II of the Online Certification Reporting Application (OCRA) -- a cost saving, customer service initiative to aid driver safety students and regulated programs. OCRA is a web-based program, developed by DDS, to standardize Driver Training certificates and update students' driving records.  This technology upgrade in the Regulatory Compliance Division automates all class records providing real-time access by DDS. This allows more secure and efficient information management for faster reporting, tracking and problem resolution. 
DDS provides regulatory and support services for all state certified driver safety programs. Phase I of the OCRA project launched in January 2007 and automated the data from Driver Training Schools. School administrators enjoy many efficiencies including no longer having to prepare certificates in triplicate or transmit class rosters.
OCRA Phase II will allow Driver Improvement and DUI/Risk Reduction Programs to join the online function spring 2012. As with Phase I, all class rosters and schedules will be automated. Certificates of Completion, mandatory for most driver license reinstatements, will be automatically updated to each individual’s driving record. This will streamline the license reinstatement process -- adding to overall improved customer wait times at DDS customer service licensing centers.
“This is a win-win-win program,” said DDS Commissioner Gregory C. Dozier. “Students win by not having to keep up with original documentation when they have completed a course. The State saves printing, shipping and processing costs, and program administrators will benefit from improved business efficiencies,” he added. 
For more information, please see the attachment “Benefits of Online Certificate Reporting Application”.
DDS continues to look for potential cost savings while improving customer service for internal and external customers, eliminating expenses, and preserving the agency’s goals for security of personal data.  

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