Department of Driver Services (DDS) Honored at International Conference
The Georgia Department of Driver Services (DDS) has been awarded a 2012 Customer Service Excellence International Award from the American Association of Motor Vehicle Administrators (AAMVA). AAMVA is a nonprofit organization committed to enhancing safety and security through motor vehicle administration and law enforcement. AAMVA develops model programs in motor vehicle administration, law enforcement and highway safety.
DDS was honored for the implementation of a “Driver Knowledge Testing Integration Project” which enhances the integrity of the driver’s testing process by automating tasks that were being performed manually. The project included development of a web-based testing program to transfer knowledge test scores to mainframe record keeping automatically without manual intervention. This process change provides greater convenience to customers and lower costs per transaction for DDS while still maintaining customer service and document and data security goals.
DDS Commissioner Gregory C. Dozier accepted the agency’s award at the recent AAMVA International Annual Convention. “I proudly accepted this award for the entire DDS team that works so diligently to develop efficiencies to improve customer service,” said Dozier. “This is the sixth Customer Service Excellence International Award that DDS has received from AAMVA – a testament to our commitment to customer service, integrity and security,” he added.
Also at this year's conference, Dozier was sworn in as a member at large of the AAMVA Board of Directors. He also serves as the AAMVA Region II President. Dozier has been continuously active in AAMVA since his appointment to DDS Commissioner in 2005. He has served on numerous committees and workgroups.