Department of Driver Services (DDS) Issues One Millionth Customer a Secure License/ID!

3/6/2013

Commissioner Rob Mikell, Georgia Department of Driver Services (DDS), announced today that one million customers have received a new SecureID driver license and/or Identification Card since new process changes on July 1, 2012.  “This major milestone ensures that all our customers will have their credentials recognized as meeting the latest federal security standards as required by the Real ID Act, and DDS is committed to that goal,” said Mikell. 

Georgia Governor Nathan Deal commended the DDS. “Congratulations to Commissioner Mikell and his team for reaching this important achievement,” said Deal.  “DDS provides our citizens with the most secure licenses and IDs that our state has ever produced that includes protection against identity theft and a higher level of homeland security,” he added. 

SecureID requires customers to visit a DDS customer service center in person to present original documentation to prove: personal identity, two proofs of residential address, and full social security number. Non-citizens must also prove legal presence.  Renewal customers who arrive without complete documentation are still issued an120-day temporary license or ID so they may continue to drive legally and have photo identification. This allows them ample time to gather documentation, but does mean a second trip to a DDS center. 

“Please help us make your experience a positive one by planning ahead to ensure that you have all the required documentation before planning a visit,” reminded Mikell.  “I commend the DDS driver examiners and customer contact center agents for their customer service commitment during this important process,” he added. 

The renewal process went smoothly for Mrs. Lydia Menzies at the Athens, Clarke County,  DDS Customer Service Center. “I received a postcard in the mail that explained everything that I needed to bring,” Lydia said.  She says she didn’t mind having to bring in additional documentation to prove her name change -- although she has been married and living in Georgia for years.  “There were several acceptable options to prove my married name if I had not had a passport,” she added. 

To prepare customers, a new website feature at www.dds.ga.gov/secureid helps customers create a Personal Custom Document Checklist.  This tool has been particularly helpful to clarify what documents are necessary for a legal name change by marriage and/or divorce. Despite the length of time a customer has been married, or licensed in Georgia, if the name on the birth certificate or passport is different from current legal name, then customers must be prepared to provide additional supporting documentation.   One means simply would be to present a valid passport that has been issued in the current legal name eliminating the need for additional identification such as the marriage certificate. 

For more information including a list of online services, please visit the DDS website at www.dds.ga.gov