GA Department of Driver Services (DDS) Hosts Kansas DMV Counterparts
Georgia Department of Driver Services (DDS) Commissioner Rob Mikell hosted team members from the Kansas Department of Revenue, Division of Vehicles, after their recent AAMVA Workshop and Legal Institute meeting in Atlanta. Mikell along with several members of his team were asked to provide a tour of a flagship DDS’ licensing center and provide lessons learned about Georgia’s implementation of SecureID.
“Anytime sharing our process improvements can offer assistance and guidance to another business partner, we are glad to share,” said Mikell. “We have looked for advice from jurisdictions as well, and it strengthens the industry standards aimed at protecting personal identities and improving highway safety,” he added.
PHOTO: GA Driver Services (DDS) Commissioner Rob Mikell and Kansas Director of Vehicles Donna Shelite tours Lawenceville Customer Service Center in Gwinnett County.
The group met at the DDS Lawrenceville, Gwinnett County, customer service center, which typically serves approximately 3,000 customers each week. Donna Shelite, Kansas Director of Vehicles, Ted Smith, Kansas Division Attorney, Tim Vice, Kansas Security Manager and Robin Harris, Kansas Driver Licensing Field Manager soon realized that they weren’t in Kansas anymore! The state has slightly over two million valid license and ID card holders. DDS renews 2.5 million licenses and IDs each year with eight million valid drivers to date.
The Kansas delegation was eager to exchange ideas with team members and participated in a roundtable discussion of several key DDS customer service projects aimed at increasing efficiency. Of notable interest was the advancement that DDS has made with lobby management. The data that DDS analyzes from each day’s transactions enables each centers’ process flow to be adjusted regularly to align with current trends and demand.
Kansas is experiencing a three-year modernization project much like what Georgia finalized in December 2010. They were interested in the planning, public education and execution of SecureID. DDS recently marked a program milestone by issuing the one millionth customer a SecureID. The group also identified the common reasons for customers not meeting all the requirements on the first visit which include two proofs of residency and a continued confusion with married customers and the acceptable documentation for identity.
Many licensing transactions, including replacing a lost license and payment of a FTA or SuperSpeeder Citation may be done online by visiting www.dds.ga.gov.